Privacy Policy

1. Scope

This Privacy Policy applies to visitors of optibix.com, registered clients, demo users, and anyone who contacts us for support, KYC, payments, or marketing. It should be read together with our Terms of Use and Risk Disclosure.

2. Information we collect

2.1 Information you provide

• Identity and contact details (name, email, phone number, date of birth where required)
• Account credentials and security settings
• KYC / verification documents (government ID, proof of address, selfies where applicable)
• Payment details (M-Pesa number, crypto wallet addresses used for deposits/withdrawals)
• Communications with our support team
• Referral codes and promotional preferences

2.2 Information collected automatically

• Device and browser type, IP address, approximate location derived from IP
• Log-in timestamps, session identifiers, and platform activity (trades, deposits, withdrawals)
• Cookies and similar technologies (see Section 10)
• Security signals (failed logins, suspicious activity flags)

2.3 Information from third parties

• Payment processors and mobile-money providers (transaction status, receipt references)
• Blockchain analytics for crypto deposit verification (public on-chain data linked to your deposit address)
• Identity verification vendors where we use automated or manual KYC
• Regulatory databases where permitted by law

3. How we use your information

We process personal data to:

• Open, administer, and secure your trading account
• Execute deposits, withdrawals, and ledger updates
• Meet anti-money laundering (AML), counter-terrorist financing (CTF), and know-your-customer (KYC) obligations
• Monitor platform integrity, prevent fraud, abuse, and market manipulation
• Provide customer support and resolve disputes
• Send service messages (security alerts, transaction confirmations, policy updates)
• Send marketing communications where you have opted in (you may opt out at any time)
• Improve our products, analytics, and infrastructure
• Establish, exercise, or defend legal claims

4. Legal bases for processing

Depending on your jurisdiction, we rely on one or more of the following:

• Contract — processing necessary to provide the services you request
• Legal obligation — AML/KYC, tax reporting, regulatory record-keeping
• Legitimate interests — security, fraud prevention, service improvement, proportionate marketing
• Consent — optional marketing, non-essential cookies where required

5. Sharing and disclosure

We may share personal data with:

• Regulators and law enforcement when required by law or court order
• Payment partners (e.g. mobile-money aggregators, crypto custody infrastructure)
• Cloud hosting, email, and analytics providers under data-processing agreements
• Professional advisers (lawyers, auditors) bound by confidentiality
• Affiliated entities within the Optibix group for operational purposes

We do not sell your personal data to third-party data brokers.

6. International transfers

Your data may be processed in countries other than your country of residence. Where transfers occur, we implement appropriate safeguards such as standard contractual clauses, adequacy decisions, or your explicit consent where required by applicable law.

7. Retention

We retain personal data for as long as your account is active and for a period thereafter as required by financial regulations (typically five to seven years for trading and payment records, or longer if a dispute or investigation is ongoing). Marketing suppression lists may be retained indefinitely to honour unsubscribe requests.

8. Security

We apply technical and organisational measures including encryption in transit (TLS), access controls, audit logging, and segregation of production systems. No method of transmission over the Internet is completely secure; you are responsible for safeguarding your password and devices.

9. Your rights

Subject to applicable law, you may have the right to:

• Access a copy of your personal data
• Correct inaccurate information
• Request erasure (where not overridden by regulatory retention duties)
• Restrict or object to certain processing
• Data portability for information you provided in structured form
• Withdraw consent for marketing or non-essential cookies
• Lodge a complaint with a supervisory authority

To exercise these rights, email privacy@optibix.com. We may need to verify your identity before responding.

10. Cookies and similar technologies

We use cookies to:

• Keep you signed in and maintain session security
• Remember preferences (e.g. theme, language)
• Measure site performance and diagnose errors

You can control cookies through your browser settings. Disabling essential cookies may prevent the platform from functioning correctly.

11. Marketing

With your consent, we may send product updates, promotions, or educational content. You can unsubscribe via the link in any email or by contacting privacy@optibix.com.

12. Children

Our services are not directed at individuals under 18 (or the legal age of majority in your jurisdiction). We do not knowingly collect data from minors.

13. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated “Last updated” date. Continued use of the platform after changes constitutes acceptance where permitted by law.

14. Contact

Data protection enquiries:
privacy@optibix.com
Optibix Markets Limited
Optibix Markets Limited
Suite 418, Meridian House
7 Harbour Exchange Square
London, E14 9GE
United Kingdom